Contact Pet Doors USA Pet Doors USA, INC. 4523 30th Street West #E502 Bradenton, FL, 34207-1072 Call: 800-749-9609 or 941-752-7021 ext 204 Email support@dogdoors.com Installation Support: M-F 10 AM to 4 PM Technical Support: M-F 10 AM to 4 PM Order Line open 24 hours Kennel/Builder Support: M-F 10 AM to 4 PM