Installation Questions

How much will it cost to have my pet door installed?

Installation prices will vary, depending on installation location and materials.

For instance, getting a PlexiDor installed in a house door usually ranges between $200-$350.

Tell Me More

How do I figure out the installation height when a large and a small dog will share the door?

The door must be installed at a height tall enough for the tall dog to pass through without hitting their back, yet low enough for the short dog to get over the threshold.

We recommend that the dog door is installed with a 2 inch clearance from the top of the dog‘s back to the opening of the door.

Tell Me More

Why can't I just cut a hole in my glass door and install a pet door?

The glass used in a window or door is tempereda process that increases its strength but also makes it impossible to cut without shattering.

In order to install a pet door through a window or a glass door, the pane must be replaced.

Tell Me More

What is the PlexiDor Glass Series?

The PlexiDor Glass Series is a prefabricated one-piece glass door insert, designed to fit French doors and patio doors.

Tell Me More

I already have a pet door. Will the PlexiDor fit in the existing hole?

The mounting hole for your old pet door probably won’t be exactly the same as for the PlexiDor, but you can usually alter the existing hole to fit.

Give our customer service a call at 800-7499609 option 3.

Tell Me More

Is there a video for installing a PlexiDor through a wall?

Yes, an episode ofThis Old Housefeatured a PlexiDor wall installation

You can see the video on their website; the door installation starts right after 16 minutes into the video. They talk about why they’re putting the door where they’re putting it, how they decided how big the door would need to be, and show the installation.

Tell Me More

I want to get a pet door for my old dog. Is there something special I should keep in mind?

Aging dogs have different needs than puppies, and there are some things to consider when choosing a pet door for an older dog.

Tell Me More

What does Framing Depth mean?

Framing depth measures the distance from a pet door‘s inside frame to the outside frame.

Tell Me More

Can I install a pet door myself?

Installing a pet door is usually fairly easy, but it may depend on the type of door and where exactly you want it to be.

Some pet doors are extremely easy to install, for instance pet doors for sash windows.

Tell Me More

Can I install a pet door under a window?

You can install a pet door under a window like a regular wall installation if there is enough room.

Tell Me More

Does the PlexiDor Electronic require 120 V power, or does it use batteries?

The Plexidor Electronic pet door is designed to plug into a standard US or Canadian household outlet110-120 V power.

Tell Me More

I'm looking at the PlexiDor wall models. Will the aluminum the dogs walk on get cold and slippery? Or too hot?

In extreme weather conditions, the aluminum tunnel can be cold and slippery, but the problem can be solved.

The PlexiDor wall models come with an aluminum tunnel that covers the sides, top, and bottom of the hole through the wall.

Tell Me More

Can I install my pet door in a house door with recessed panels?

Yes, you can install a pet door in a house door with recessed panels.

Pet doors with plastic frames can be too flexible to be used on a house door that isn’t flat, and it‘s easier to install a cat or dog door with aluminum frame, such as the PlexiDor.

Tell Me More

I have an alarm with motion sensors outside. Can I still have a pet door?

Whether or not your pets will set off the alarm will depend on the alarm system.

Most motion sensors exclude small animalsthere are probably already animals moving in the yard during both days and nights.

Tell Me More

I want to put in a smaller pet door. How do I fill the hole from the old one?

Putting in a new pet door that‘s smaller than the old one can be a little tricky, but it‘s definitely manageable.

Tell Me More